Privacy Policy

Layers Pilates Studio Ltd

1. Introduction

Layers Pilates Studio Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: Layers Pilates Studio Ltd

Email: hello@layerspilates.co.uk

3. What Information We Collect

We may collect and process the following personal information:

Identity Information: Full name, date of birth

Contact Information: Email address, phone number, emergency contact

Health Information: Medical conditions, injuries, pregnancy status (via health forms or PAR-Q)

Payment Information: Card details (via secure third-party processors)

Booking & Attendance Data: Class bookings, cancellations, attendance history

Marketing Preferences: Opt-in or opt-out for updates and promotions

4. How We Collect Your Data

We collect your information in the following ways:

When you sign up for classes or memberships via our website or booking app

When you complete a health or waiver form

When you contact us via email, phone, or social media

When you opt-in to our marketing communications

When you attend classes (check-ins, attendance)

5. Why We Collect Your Data

We collect your data to:

Manage class bookings, attendance, and membership services

Ensure your health and safety during classes

Process payments securely

Communicate with you about your account, bookings, or studio updates

Comply with legal obligations and health and safety requirements

Send marketing communications (only with your consent)

6. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. These may include:

Contractual necessity – to deliver our services to you

Legal obligation – to comply with applicable laws and regulations

Consent – for sending marketing or processing sensitive health information

Legitimate interests – for studio administration and improving our services

7. Sharing Your Data

We do not sell your data. We may share your information with:

Our instructors and admin staff (for booking and safety purposes)

Third-party service providers (e.g., booking software, payment processors)

Legal authorities where required by law or to protect our legal rights

All third parties are required to respect your data and process it securely.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including secure servers, password protection, and access controls.

9. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

Health forms and waivers: retained for up to 7 years for legal compliance

Booking and payment records: retained in line with accounting standards

Marketing data: retained until you withdraw consent

10. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data

The right to correct inaccurate or incomplete data

The right to request erasure of your data (“right to be forgotten”)

The right to restrict or object to processing

The right to data portability

The right to withdraw consent at any time (where applicable)

To exercise these rights, contact us at [Insert contact email].

11. Marketing Communications

We will only send marketing emails or promotions if you have explicitly opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

12. Cookies (if applicable to your website)

Our website may use cookies to enhance your browsing experience. You will be asked to accept or decline the use of cookies when you visit our site.

13. Changes to This Privacy Policy

We may update this policy occasionally to comply with legal requirements or improve clarity. Any changes will be posted on our website with an updated “Effective Date”.

14. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Layers Pilates Studio Ltd

Email: hello@layerspilates.co.uk

If you're not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk